Terms & Conditions

Terms & Conditions


This website is operated by Confirmat Robotics. Throughout the site, the terms “we”, “us” and “our” refer to Confirmat Robotics. Confirmat Robotics is a tradename for Confirmat. Confirmat offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. If we revise the Terms of Service, you may not be notified individually. Thus, we strongly advise you to periodically check the Terms of Service to review any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


6.1 Delivery period

Confirmat Robotics will inform the customer a time estimate of the delivery if the item is not in stock. Confirmat Robotics will to do its best to meet the time estimation. Any delivery period specified by Confirmat Robotics is indicative and does not give the customer the right to dissolution or compensation if the period is not met with, unless the parties have expressly agreed otherwise in writing, or if the delivery period is much longer than the typical delivery periods. For the bigbot these delivery periods are given in section 6.2.

6.2 Typical delivery periods bigbot

The shipping time is usually 1-3 days for EU countries and 2-6 days outside EU.

When the bigbot is in stock, we usually ship within 48 hours. The stock of the product is indicated in the webshop.

When a specific paintjob is specified for the bigbot it will take usually upto 3 weeks before the product can be shipped.

If the bigbot is not in stock it will take upto 10 weeks to build a product, depending on the delivery time of the missing components that need to be sourced.

6.3 Shipping regions

We only ship to countries in Europe.
The bigbot only ships to companies; the bigbot is delivered on a pallet and our shipper DHL does not ship pallets (weight > 50kg) to private customers.

6.4 Shipping cost and VAT

The shipping cost is calculated during the ordering process and you can review it before you pay.

If you order the products within European Union, the VAT is calculated during the ordering process and visible to you before you pay. If you are ordering as a company, please remember to provide the VAT ID to avoid paying the VAT amount. Additional fees may apply for non-EU customers (See section 6.5 Additional Fees).

6.5 Additional Fees

If you order the products from outside of European Union, the import customs fees and additional taxes may apply, depending on the destination country/state and the local law. The final amount of import fees is calculated by the customs agency in your country upon delivery; we do not show them in our store during the ordering process. We also do not cover the import fees or your local taxes – you are responsible to pay them by yourself.

If you refuse to pay the import fees, the package will be returned to us. In such case, we will not refund the shipping cost (both ways). Also we will refund only the product value minus 90 euro process fee.

This refund is only valid for products that are not customized. In the case of customization a reduced refund will be given determined solely by the seller. A specific paintjob for the bigbot frame is a customization for which a refund is the product value minus 1090 euro.


A consumer is a customer who is an individual acting for private purposes.

A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that the product has not been used. The product is in its original condition, is not damaged or has missing parts for reasons not due to our error.

The cooling-off period of 14 days commences on the day after the consumer has received the last product or part of 1 order.

The consumer must notify his or her right of withdrawal via service@confirmatrobotics.com and provide the receipt or proof of purchase.

  • There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after the notification of his or her right of withdrawal.
  • Any item that is customized. A specific paintjob is an exanple of a customized item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days after receiving the product. To return your product, you should contact service@confirmatrobotics.com for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, including the custom fees and the taxes applicable in your country/state. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning items in excess of 300 euro should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you have any doubts, we strongly recommend to contact with us first at service@confirmatrobotics.com before you ship the product(s) back to us.


8.1 Warranty

Confirmat Robotics warrants that the purchased items will conform to the specifications in the quote, and will be of good material and workmanship, and free from defect, during the Warranty Period.
During the Warranty Period Confirmat Robotics will repair, or at its option, replace the parts, using new or, at its option, used or refurbished parts.

8.2 Duration

This limited warranty for any purchased item is valid for a period of twelve (12) months from the purchase date.

8.3 Transferability warranty

This limited warranty is valid for any user of the product who has legally acquired possession of the product during the initial warranty period. Warranty is not transferable.

8.4 Wear and tear

The warranty does not guarantee the proper function of parts which are subject to normal wear and tear, such as batteries and tires, for the whole warranty period.

8.5 Third party accessories

Warranties for third party accessories vary by manufacturer and are not guaranteed by Confirmat Robotics. However, we will assist in the in the execution of warranties for third party accessories.

8.6 Operation level and fitness for purpose

Confirmat Robotics does not warrant uninterrupted or error-free operation of the product under all conditions, or fitness for a particular purpose to the extent permitted by applicable law.

8.7 Limitations

The limited warranty does not cover any of the following situations:

  • Failure of any part of the device, caused by improper use, product alteration or modification or unauthorized repair.
  • Failures or problems due to incompatibility with used third-party supplies, accessories or other equipment.
  • Cosmetic damage.
  • Defects caused by applying incorrect voltage and/or polarity of power supply connected to the robot and/or the included power adapter.
  • Defects caused by random events such as water, fire, robbery, war, public disturbances, lightning or any other cause beyond the control of Confirmat Robotics.
  • Defects which occurs during transport, other than the first shipment from Confirmat Robotics or authorized distributor to the purchaser.
  • Defects which cause can not be clearly established.

8.8 Product alterations

The website confirmatrobotics.com provides you with information and instructions on the use of an accompanying computer on the bigbot. This includes instructions on electrically connecting the computer and additional peripherals such as sensors. Also software is provided to run on the computer and instructions on the use of this software. This will allow you to run the bigbot from the computer and even autonomous operation.

However, any use by you of this information and/or use of the software, is entirely at your own risk and discretion. We are not liable for any harm or damages related to the use of this information or software. Product alteration or modification to bigbot are not covered by the limited warranty as described in paragaph 8.7, even if these alterations or modifications are described on the website.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Confirmat Robotics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Confirmat Robotics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at service@confirmatrobotics.com.

This terms & conditions document is CC-BY-SA.